Language Learning & Technology
Vol. 2, No. 1, July 1998, pp. 22-34

MULTIMEDIA CALL: LESSONS TO BE LEARNED
FROM RESEARCH ON INSTRUCTED SLA

Carol A. Chapelle
Iowa State University

ABSTRACT

This paper suggests that some design features and evaluation criteria for multimedia CALL might be developed on the basis of hypotheses about ideal conditions for second language acquisition (SLA). It outlines a relevant theory of SLA and enumerates the hypotheses it implies for ideal conditions such as input saliency, opportunities for interaction, and learner focus on communication. Implications of each hypothesis for multimedia CALL design and evaluation are outlined and exemplified.


INTRODUCTION

CALL software designers look to research and principles from a variety of cross-disciplinary sources. Despite the potential value of diverse perspectives, SLA theory and research might also be consulted to suggest CALL design and to guide research on effectiveness. Figure 1 illustrates the desired relationship between CALL design based on hypotheses about SLA, and CALL evaluation based on focused observation seeking evidence about those hypotheses. This paper outlines hypotheses relevant to CALL design and describes how they might be implemented and evaluated in CALL activities.


Figure 1. The interdependence of design and evaluation of CALL learning activities


RELEVANT HYPOTHESES ABOUT SLA


The SLA literature contains work representing a variety of objectives and approaches for investigating the process of second language development. For example, the recently published Handbook of Second Language Acquisition (Ritchie & Bhatia, 1996) contains chapters documenting 19 different approaches to SLA research. Standard texts on SLA (e.g., Ellis, 1994) include diverse perspectives. When addressing applied questions such as design and evaluation of multimedia CALL, it is necessary to select from the many approaches those that are relevant.

Identifying Relevant Hypotheses about SLA


Historically, many applied linguists and teachers have been reluctant to make any application of research to second language teaching, but more recently Pica (1997) has shed light on the complex issue of relationships between research and practice. She categorizes approaches to SLA research on the basis of their interface with teaching: Some SLA research coexists with L2 teaching while having little if any intellectual interface. Other SLA research collaborates with L2 teaching when teachers and researchers work together toward similar goals within the classroom and the sociopolitical environment of education. A third type of SLA research, which is most significant for CALL design, complements L2 instruction. Pica (1997) describes these classroom experiments in the following way:

In classroom experiments that illustrate. . .complementarity, theoretically grounded learning materials and strategies to facilitate L2 learning are selected or developed by researchers. The researchers then work with participating teachers toward classroom use of these materials and strategies, followed by classroom research on their impact on students' learning. (p. 54)

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In applying the idea of complementarity to CALL, the "materials" refer to software and other materials supporting CALL activities. As Doughty (1987, 1992) has pointed out, these materials can be designed to operationalize conditions that researchers hypothesize as creating positive conditions for SLA. A theoretical approach that is useful in supporting such complementarity is the "interactionist" perspective on SLA theory and research (Pica, 1994).

A Useful Model of SLA


The SLA model of interest hypothesizes that target language input acts as the potential starting point for acquiring aspects of the L2. The model expands considerably on Krashen's (1982) idea that a lot of comprehensible input is what is needed for SLA. It attempts to articulate what makes input comprehensible and how it is processed to influence the development of the learner's linguistic knowledge (Long, 1996). The model illustrated in Figure 2 is a simplified version of the one outlined by Gass (1997). It summarizes a consensus view among interactionist SLA researchers.

Figure 2. Basic components in the SLA process in interactionist research


INPUT at the left of Figure 2 refers to the target language that the learner is exposed to. Much target language input goes over the learners' head but only that which is apperceived has the potential to be acquired. An important aspect of the learners' APPERCEPTION is their noticing aspects of the input. Therefore, one concern for designing instructional materials may be to include features that prompt learners to notice important aspects of the language.

The next box, COMPREHENSION, represents the hypothesis that understanding of the semantic content of a message can be accomplished either with or without any comprehension of the syntax. Semantic comprehension is not expected to help in the acquisition of the syntactic system because it may be accomplished through the recognition of isolated lexical items and interpretation of non-linguistic cues. When comprehension takes place through a combination of semantic and syntactic processing, the linguistic characteristics of the input can become INTAKE, that is, comprehended language that holds the potential for developing the learners' linguistic system.

INTEGRATION is comprised of the processes for using or holding the intake in short term memory to influence the development of the linguistic system, which in turn affects the L2 OUTPUT that the learner produces. The output is an observable result of the process, but it is also considered an important contributor to linguistic development in at least two ways. First, producing linguistic output forces learners to use the syntactic system and therefore to develop this aspect of their ability. Second, it elicits subsequent input from interlocutors, some of which may contain indications of problems with the learner's output which will result in the learner's noticing aspects of the linguistic form, making new hypotheses, and producing more output. This process, referred to as negotiation of meaning, is believed to facilitate L2 development (Long, 1996).

Seven Hypotheses Relevant for Developing Multimedia CALL


Based on the model of SLA in Figure 2 and its supporting theory and research, hypotheses about ideal conditions for SLA can be articulated (Long, 1996; Pica, 1994) in terms that are relevant for developing multimedia CALL. These hypotheses are reviewed here and some of their empirical and/or theoretical bases are noted.

1. The linguistic characteristics of target language input need to be made salient
.

Current theory advances beyond Krashen's (1982) idea that all target language input facilitates L2 acquisition by distinguishing between useless target language noise and target language input that may influence language development. The latter is different from the former because it is apperceived by the learner. Qualitative research has revealed that a learner's noticing of linguistic input plays an important role in making unknown target language forms into known and used forms (Schmidt & Frota, 1986). Experimental research has shown that highlighting input in materials to prompt learners to notice particular syntactic forms positively influenced their acquisition (Doughty, 1991). Reviews of work in this area conclude that the depth of the "noticing" issue extends to complexities of consciousness and memory, but it also seems clear that task demands that can be manipulated through instruction can increase the likelihood of noticing (Robinson, 1995; Schmidt, 1990). In other words, development of principles for CALL design methods require effective "input enhancement" (Sharwood Smith, 1991). Even though there may be factors internal to the learner that influences the likelihood of apprehension, instructional materials should facilitate apperception of input.

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2. Learners should receive help in comprehending semantic and syntactic aspects of linguistic input.

Input can be defined as "the potentially processable language data which are made available by chance or by design, to the language learner" (Sharwood Sharwood Smith, 1993, p. 167). Only a subset of all "the potentially processable language data" that the learner receives is actually useful for the learner's language development (p. 167). The input that would be useful to the learner is problematic for the same reason that it is valuable: It contains linguistic forms that the learner does not know. As a consequence, the learner needs help with specifics of the input in order to comprehend it both semantically and syntactically. This help, sometimes referred to as "modification" of the input, can consist of such features as simplification, elaboration, or added redundancy (Larsen-Freeman & Long, 1991).

3. Learners need to have opportunities to produce target language output
.

Like input, which can be either uncomprehended noise or valuable for acquisition, output can be produced mindlessly or it can be created by the learner under conditions that facilitate acquisition. The latter type of production is called "comprehensible output" (Swain, 1985). It is learner language that is intended to convey meaning to an interlocutor while stretching the learner's linguistic resources. In other words, not all production qualifies as valuable comprehensible output. It may be important that learners have an audience for the linguistic output they produce so that they attempt to use the language to construct meanings for communication rather than solely for practice.

4. Learners need to notice errors in their own output
.


A second hypothesized value of output relates to the importance of noticing linguistic features of the target language. Swain and Lapkin (1995) describe the hypothesis as follows:

In producing the L2, a learner will on occasion become aware of (i.e., notice) a linguistic problem (brought to his/her attention either by external feedback (e.g., clarification requests) or internal feedback). Noticing a problem 'pushes' the learner to modify his/her output. In doing so, the learner may sometimes be forced into a more syntactic processing mode than might occur in comprehension. (p. 373)

This hypothesis states that the syntactic mode of processing helps learners to internalize new forms (Pica, Holliday, Lewis, & Morgenthaler, 1989) and to improve the accuracy of their existing grammatical knowledge (Nobuyoshi & Ellis, 1993). The process of noticing can occur through learners' own reflection and monitoring or through triggers provided by others.

5. Learners need to correct their linguistic output
.

When errors are recognized in comprehensible output, the process of the learner's self-correction is also believed to be beneficial particularly because the linguistic items for which self-correction occurs may be those for which learners' knowledge is fragile. Error correction affords the opportunity to "focus on form" (Long, 1988). Focus on form is expected to be beneficial when it occurs during the process of attempting to construct meanings. In other words, it is important that the language containing the noticed error be used in communication rather than for merely displaying examples of the target language. Corrections can come from learners' own hypothesis testing, from their requests for assistance from others, or from explicit correction.

6. Learners need to engage in target language interaction whose structure can be modified for negotiation of meaning
.

Negotiation of meaning (Long, 1996) refers to the process of comprehending input with less than perfect comprehension, producing output with less than perfect success, identifying instances of imperfect communication and trying to resolve them. This process occurs when the normal conversational interaction is modified because of communication breakdowns. Miscommunication, as evidenced by modified interaction, focuses learners' attention on language, and through the resolution of miscommunication, makes input comprehensible. Larsen-Freeman and Long (1991) summarize this view of interactional modifications:

Modification of the interactional structure of conversation or of written discourse during reading. . .is a [good] candidate for a necessary (not sufficient) condition for acquisition. The role it plays in negotiation for meaning helps to make input comprehensible while still containing unknown linguistic elements, and, hence, potential intake for acquisition. (p. 144)

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7. Learners should engage in L2 tasks designed to maximize opportunities for good interaction.

Research attempting to examine how learning activities can best be constructed to produce ideal input, output and interaction has pointed out the importance of particular task features. Several approaches have been taken to define significant L2 task characteristics (e.g., Skehan, 1996); however, the most useful from the perspective of input, output, and interaction appears to be that of Pica, Kanagy, and Falodun (1993). Based on a review of research on L2 communication tasks, they identified two task features that play a role in prompting valuable interactions in L2 tasks. They categorized these features under two variables--interactional activity and communication goal--as presented in Table 1. The features included under interactional activity and communication goal define the characteristics of L2 tasks expected to influence learners' language in significant ways. For example, "interactant relationship" refers to whether the task requires a "two-way" information exchange for goal completion rather than requiring information to travel only "one-way" (Long, 1985). When the tasks require a "two way" interactant relationship, the quality of the interaction is superior.

Table 1. L2 Task Features and Their Definitions

Categories & Features Definitions
Interactional activity  
Interactant roles What are the participants' roles relative to the information that must be exchanged (i.e., who holds, and needs the information)?
Interactant relationship What is the relationship among participants in terms of how information flows among them?
Interaction requirement Does the task goal require request and suppliance of information?
Communication goal  
Goal orientation Do learner use information to work together to meet a goal?
Outcome options How many outcome options exist for the task?

This work which shows the significance of extralinguistic task characteristics in creating positive conditions for at least apprehension, comprehension, intake, and output argues for an expanded model of SLA--a model which includes relevant task characteristics. Because extralinguistic features can be devised by the instructor or materials developer, they are placed in a separate box in the revised model. The model shown in Figure 3 includes the same linguistic (input and output) and learner knowledge and processes (apprehension, comprehension, intake, integration, and linguistic system) as the model in Figure 1. However, this particular model adds to the psycholinguistic perspective (Figure 2) a means of expressing the task demands which influence psycholinguistic process and knowledge.

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Figure 3. SLA model that separates the observable language from learner processes, and that includes task characteristics


IMPLICATIONS FOR MULTIMEDIA TASK DESIGN


The hypotheses outlined above are supported by theory and research on SLA tasks in experimental settings in which L2 learners interact with other learners or proficient target language users. They are not guaranteed to apply directly to design of CALL activities; but they may provide a valuable starting point to look for principles to apply to CALL. This section describes CALL in a way that facilitates application of the hypotheses outlined above. Two hypothetical multimedia CALL activities are used to show how the hypotheses can be implemented in the design of multimedia CALL.

CALL Software as a Participant in L2 Tasks


CALL developers need to consider how software can provide learners with opportunities believed to facilitate SLA. In other words, it is useful to view multimedia design from the perspective of the input it can provide to learners, the output it allows them to produce, the interactions they are able to engage in, and the L2 tasks it supports. Because CALL software can actually play a role in input and interaction, it is useful to consider it as a participant in L2 tasks. The metaphorical perspective of the computer as a participant provides a means for extending the hypotheses outlined above to CALL.

Examples of Multimedia CALL


To illustrate how CALL materials might be constructed to support these positive linguistic conditions for learners, examples from two hypothetical cases of multimedia CALL are given. The first example is intended for high intermediate learners of French as a second language. T